At a glance
- Products and services listed on Sarva One are sold by independent sellers, who handle their own returns and refunds.
- Sellers must state their return policy clearly. We step in if a seller misleads buyers.
- For paid services bought directly from us, you can request a refund within 7 days if the service has not started.
- Approved refunds go back to your original payment method within 5–7 working days.
This Return & Refund Policy explains how returns and refunds work on Sarva One. It covers (a) products and services you buy from sellers who list on the Service, and (b) any paid services you buy directly from us, such as featured or promoted listings.
Purchases from sellers
Sarva One is a listing platform. When you buy a product or service from a business or person you found on the Service, you buy it from them, not from us. We do not hold their stock, take their payments or ship their goods, so the seller is responsible for returns, replacements and refunds.
Before you pay a seller, ask them for their return and refund terms and keep a record of your conversation, invoice and payment.
What we expect from sellers
- Describe products and services accurately, with real photos and the correct price.
- State the return, replacement and refund terms in the listing or before payment.
- Accept returns of items that are damaged, defective, wrong or significantly different from the listing, in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
- Process agreed refunds promptly, to the buyer's original payment method.
Sellers who break these rules may have their listings removed or their accounts suspended under our Community Guidelines.
Items usually eligible for return
Usually returnable
- Damaged or defective on arrival
- Wrong item, size or quantity delivered
- Significantly different from the listing
- Missing parts or accessories
Usually not returnable
- Perishable goods such as food and flowers
- Personal care and hygiene products once opened
- Custom-made or personalised items
- Services already performed or downloads already accessed
The seller's own policy decides the exact items and time limit. Where a seller has not stated a time limit, we expect them to accept valid return requests made within 7 days of delivery.
If a seller does not help
- Contact the seller first, using the details in their listing, and explain the problem with photos if possible.
- If they do not respond or refuse a valid request within 7 days, email us at info@sarvaone.in with a link to the listing, your proof of purchase and your messages with the seller.
- We will review the case, contact the seller and may remove the listing or suspend the seller. We cannot issue refunds for payments made to sellers, but we will help where we reasonably can.
You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.
Paid services bought from us
Most of the Service is free. If we offer paid services, such as featured listings, promotions or subscriptions, the following applies:
- Not yet started: request a full refund within 7 days of payment if the service has not started (for example, your listing has not yet been featured).
- Already started: services that have already started or been delivered are not refundable, unless they did not work as described.
- Our fault: if we cannot provide a service you paid for, or you were charged twice or by mistake, we will refund you in full.
- Rejected listing: if a paid listing is rejected because it breaks our rules, the fee is not refundable.
How to request a refund from us
- Email info@sarvaone.in with the subject "Refund request" from the email address on your account.
- Include the payment date, amount, transaction or order ID and the reason for the request.
- We will reply within 2 working days and tell you whether the refund is approved.
Refund timelines
| Payment method | Refund time after approval |
|---|---|
| UPI and wallets | 1–3 working days |
| Debit and credit cards | 5–7 working days |
| Net banking | 5–7 working days |
Refunds are always made to the original payment method. Your bank may take a little longer to show the credit.
Contact us
For questions about returns or refunds, contact us at info@sarvaone.in.