At a glance
- You can request deletion of your Sarva One account at any time, free of charge, from the app or the website.
- An administrator reviews each request, usually within 2 working days. You can cancel until then.
- Once approved, your account, profile and listings are permanently deleted straight away.
This page explains how to delete your Sarva One account and the data linked to it. It applies to accounts created on our Android app and on our website, which share the same account.
How to request deletion
In the app or on the website
- Sign in and open your Profile.
- Tap Delete account, optionally tell us why you are leaving, and confirm.
- An administrator reviews the request, usually within 2 working days. Your account keeps working until then, and you can cancel the request from the same page.
- Once approved, your account is deleted and we confirm by email.
Without signing in
If you cannot sign in, email info@sarvaone.in from the email address registered on your account, with the subject "Delete my account". We may reply to confirm that the request came from you. We will never ask for your password.
Send a deletion request by email
What we delete
- Your profile: name, email address, username, mobile number, profile photo and password.
- Your Google Sign-In link (Google account ID), if you used it.
- All listings you posted, including businesses and everything listed under them, with their images and contact details.
- Your app sign-in tokens and any pending one-time passwords, so you are signed out on every device.
Deletion is permanent and cannot be undone. Your email address becomes free, so you can create a new account later if you wish.
What we keep, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Records of payments, if any | Tax and accounting laws | As long as the law requires |
| Server backups | To recover from failures | Overwritten within 30 days |
| Server security logs (IP address, time of request) | To protect the Service from abuse | Up to 30 days |
Anonymous statistics, which cannot identify you, may be kept after your account is deleted.
Deleting some data without closing your account
You don't have to close your account to remove data. You can:
- edit or remove your username, mobile number and photo from your profile;
- unpublish or delete any of your listings from your dashboard;
- email info@sarvaone.in to ask us to delete any other specific data.
Questions
For anything about deleting your data, contact us at info@sarvaone.in. Read our Privacy Policy to learn more about how we handle your data.