At a glance
- Orders and bookings with sellers are cancelled with the seller, on the seller's terms.
- You can unpublish or delete your own listings at any time, free of charge.
- Paid services from us can be cancelled for a full refund before they start.
- Subscriptions, if offered, can be cancelled at any time and stop renewing at the end of the period.
This Cancellation Policy explains how to cancel orders, bookings, listings and paid services on Sarva One. Refunds after a cancellation are covered by our Return & Refund Policy.
Orders and bookings with sellers
Products, services, rentals, event tickets, courses and other offers on the Service are provided by independent sellers. To cancel an order or booking, contact the seller directly, using the details in their listing. The seller's own cancellation terms apply, so check them before you pay.
We expect sellers to:
- state their cancellation terms, including any fees and deadlines, before you pay;
- allow free cancellation of an order that has not yet been dispatched or a service that has not yet started, unless they told you otherwise before payment;
- refund cancelled orders promptly to your original payment method;
- tell you straight away, and refund you in full, if they cancel your order themselves.
If a seller refuses a valid cancellation, follow the steps in If a seller does not help.
Cancelling your own listings
You can unpublish, edit or delete your own listings at any time from your dashboard, free of charge. If you have accepted orders or bookings through a listing, you are still responsible for completing or cancelling them fairly with your buyers.
Cancelling paid services from us
| When you cancel | What happens |
|---|---|
| Before the service starts | Cancelled with a full refund |
| After the service has started | Cancelled from the next billing period. The current period is not refunded. |
| We cancel the service | Full refund for the unused part |
To cancel, email info@sarvaone.in with the subject "Cancel service" from the email address on your account, and include the transaction or order ID.
Subscriptions
If we offer subscriptions, you can cancel at any time. Your subscription stays active until the end of the period you have paid for and then does not renew. If you subscribed through Google Play, manage or cancel it in the Google Play Store app under Payments & subscriptions. Google Play's refund rules apply to those purchases.
Cancellation by us
We may cancel a paid service or remove a listing if it breaks our Terms of Service or Community Guidelines, or if we stop offering that service. If we cancel for a reason that is not your fault, we will refund the unused part of your payment.
Contact us
For help with a cancellation, contact us at info@sarvaone.in.